Frequently Asked Questions
Straight answers to questions about anything to do with your website and what's involved before fixing it. If something isn't covered here, submit your domain through the scan form for an immediate response.
Before You Start
What happens after I submit the scan form?
The automated scan runs immediately. It checks your site's PageSpeed score, SSL certificate status, and crawls for broken links. Within a few minutes you'll receive a full report by email — written in plain language, not technical jargon — showing exactly what's wrong and roughly what it would take to fix.
There's no obligation attached to the report. If you want to discuss what it found, reply to the email or call the number on it. If you don't, that's fine — the report is yours to keep.
How long does a website fix take?
It depends on which option fits your situation:
- Quick Fix (Option A): 1–2 business days for a single well-defined issue like a broken contact form, an SSL error, or a missing click-to-call button.
- Multi-Issue Fix (Option B): 2–3 business days to work through the priority issues identified in your scan.
- New Site (Option C): 2–3 weeks for a complete rebuild, depending on content availability and how many pages need to be created from scratch.
These are realistic timelines. If something unexpected comes up mid-job that would push the deadline, you'll hear about it before the original deadline passes — not after.
I don't know what's wrong with my site. How do you figure it out?
That's exactly what the scan is for. Submit your domain and the automated tool checks the things that cause the most problems: load speed, SSL status, broken links, contact form delivery, Google indexing, and missing metadata. Most contractors who scan their site don't know what's wrong going in — the report tells them in plain language.
If the scan flags something that needs a closer look or has an unusual root cause, you'll get a follow-up to go through it before anything is quoted.
How much does a website repair cost?
Every project starts with a free scan and a fixed-price estimate — no hourly rates, no surprises on the invoice.
- Quick Fix: from $250
- Multi-Issue Fix: from $600
- New Site + Page Growth: from $2,500
Final pricing depends on your site's size and complexity. The scan report will recommend which option fits your situation. For a full breakdown of what's included in each option, see the Pricing Details page.
My site was built by someone else on a platform I don't understand. Can you still fix it?
Yes. Most contractor sites in the GTA are on WordPress, Wix, Squarespace, or older custom builds — all workable. You don't need to understand the platform or explain how anything was set up. The scan identifies the issues regardless of what the site was built on.
One limitation worth knowing: WordPress performance issues have a ceiling. Plugins, shared hosting, and WordPress core all add weight that can't be fully eliminated. If your main concern is a genuinely fast, low-maintenance site, Option C is the only approach that permanently removes that ceiling.
Do I have to sign a contract?
No. One-time fixes (Options A and B) are a single transaction — no ongoing commitment of any kind.
The only thing that changes hands before work starts is a 50% deposit on the quoted amount. The balance is due when you've reviewed the completed work.
Access and Credentials
Do I need to give you my passwords?
Only if the fix requires it, and only at the point where work is about to start — not upfront. Depending on the issue, you may need to provide access to one or more of:
- Your hosting control panel (cPanel, Kinsta, WP Engine, SiteGround, etc.)
- Your WordPress admin dashboard
- Your domain registrar (GoDaddy, Namecheap, Google Domains, etc.) if DNS changes are required
- Your Google Search Console account (read-only access is sufficient for most tasks)
You'll never be asked for banking credentials, payment processors, or anything unrelated to your website infrastructure. You can revoke access immediately after the job is complete.
What if I've lost access to my hosting or domain registrar?
Credential recovery is included at no extra charge with every project. If you've lost access to your hosting account, domain registrar, or WordPress dashboard — because of a lapsed email address, a previous developer who didn't hand things over properly, or simply forgotten passwords — recovering that access is handled as part of the job, not billed separately.
This is one of the most common situations encountered with GTA contractor sites. It's not a blocker.
Will my website go down while you're working on it?
No, for Options A and B. Fixes on live sites are made carefully — one change at a time, tested before the next one. Anything that needs to be isolated first is tested in a staging environment or during low-traffic hours, not pushed live until it's confirmed working.
For Option C (new site), the build happens entirely on a staging URL. Your existing site stays live until you've reviewed and approved the new one. The cutover is a DNS update — visitors see the old site right until the new one is pointed and propagated.
What if you need access to something I don't have or can't find?
That gets resolved as part of the job. If the fix requires access to a hosting account you can't locate, a domain registered to an old email address you no longer use, or a Google account that's no longer accessible, recovering that access is included.
If a particular account genuinely cannot be recovered — rare but possible with some older registrars — you'll be told what the options are before any work starts, and nothing proceeds until you've agreed on a path forward.
During the Work
What if you find more problems than originally quoted?
You'll be told before any additional work starts. If fixing the first issue reveals a second one that's outside the original scope, you'll receive a written update — what was found, what it costs to address, and whether it should be handled now or can wait. No work proceeds beyond the original quote without your approval.
You can always say no and receive delivery of exactly what was scoped. The additional issue will be documented so you can address it later if you choose.
How will I be kept updated on progress?
By email at the key milestones: when work starts, when something is done and ready for your review, and when the job is complete. No daily check-ins unless you want them. Questions get a same-business-day response. If something unexpected comes up mid-job, you hear about it the same day it's found — not when the invoice arrives.
Can I make changes to my site while you're working on it?
It's better to wait. If you're on WordPress and you update a plugin or change a setting while work is in progress, it can interfere with what's being fixed or create new conflicts that weren't there before. Most projects are 1–3 days. You'll be told when the site is yours to use freely again.
What website platforms do you work on?
WordPress, Wix, Squarespace, Webflow, GoDaddy Website Builder, and custom HTML/PHP sites. For Option C (new builds), sites are built on Astro — a modern static site generator that produces fast, secure, zero-maintenance sites with no CMS overhead.
New Sites (Option C)
What is the new site built on and why does it matter?
New sites are built on Astro, a static site generator. The result is a set of plain HTML, CSS, and JavaScript files — no database, no WordPress, no plugins. Nothing that can be hacked through a vulnerable plugin, nothing that slows down as the site gets older.
It loads fast because there's nothing to process before the page is served. It doesn't require security updates. It doesn't break when two plugins conflict. It doesn't need a developer to log in and run updates every month. For a contractor who needs a site that works reliably and doesn't require babysitting, this is the right foundation.
How long does a new site take to build?
Typically 2–3 weeks from deposit to live. What most affects the timeline is content availability — how much material already exists on your current site versus how much needs to be created from scratch, and how quickly you can turn around a draft review.
A contractor who provides their services, service areas, and any existing photos upfront gets a faster launch than one where content is collected over multiple rounds of back-and-forth.
Who writes the content?
The base pages (homepage, services, contact, about) are written based on a brief you fill out covering your trades, service area, and what makes you different from the competition. You don't write a word. You review a draft, suggest changes if needed, and approve.
Monthly pages — location-specific service pages, FAQ pages, seasonal content — are also written and delivered for review before they go live. You're never asked to write anything or manage a blog.
What happens to my existing domain and email?
Your domain stays yours, registered exactly where it currently is. The new site is pointed to your existing domain — visitors never see a different URL. Nothing about your domain registration changes except where it points.
Email is separate from the website and is not touched during a rebuild unless you specifically ask for help. Your existing email accounts continue working through the transition.
What are the monthly pages and do I have to get them?
The first three months after launch include 2 new pages per month — typically location-specific service pages (e.g., "Emergency Plumber in Mississauga") or detailed service and FAQ pages. These pages target local homeowner searches and compound over time: each page added increases the number of search queries the site is eligible to rank for.
After the first three months, continued pages are optional at $100 per page. You don't have to get them. But a site that stops adding content after launch stops growing in search. The contractors who get the most out of Option C over 12 months are the ones who keep adding pages through month 6 and beyond.
After the Job
What does "no contract" actually mean in practice?
Your domain and hosting remain registered in your name throughout every engagement — they're never transferred to a TradesAdmin account or held in a way that prevents you from leaving. Agencies that lock clients in do so because the work isn't good enough to keep them voluntarily. The goal here is the opposite.
Will I need to learn any software or write anything?
No. Everything is handled. You'll never log into a CMS, update a plugin, or write a post unless you specifically want to. The only thing required from you is reviewing work when asked and providing basic information — services, areas, phone number — at the start of a new site project.
If you currently manage a WordPress site yourself and want to keep doing that, it's worth knowing that Astro sites don't work that way. They're managed by a developer, not through a dashboard. For contractors who want to stay hands-on with their content, WordPress with Option B maintenance is the more appropriate fit.