Domain Configuration Errors
Overview
Domain configuration errors occur when DNS records do not correctly map a domain to the hosting environment responsible for serving the website. DNS records determine where browsers and crawlers should send requests when resolving a domain name. Incorrect configuration prevents the domain from reaching the correct server.
Common Causes
- incorrect A record pointing to the wrong server IP address
- conflicting A and CNAME records defined for the same hostname
- missing records for the
wwwsubdomain - DNS zone configured on one provider while nameservers point to another
- DNS records left over from a previous hosting provider
How the Problem Appears
- domain resolving to a parked page or default hosting page
- website loading from an outdated server after migration
- intermittent site availability depending on DNS resolver cache
- site accessible via server IP but not through the domain name
How It Is Diagnosed
- querying DNS records using
dig domain.com A - verifying CNAME records for the
wwwsubdomain - checking authoritative nameservers using
dig NS domain.com - comparing DNS records in the provider dashboard with expected server values
- tracing DNS resolution with
dig +trace
Typical Fix
- update A records to the correct hosting server IP address
- remove conflicting CNAME or legacy DNS records
- create consistent records for root domain and
wwwhostname - ensure nameservers match the DNS provider hosting the zone
- allow time for resolver caches to expire after updates